How to Submit Feedback or a Complaint

Regency welcomes your feedback, whether it is positive or points to areas where we can improve. You can submit comments or complaints by phone, mail, email where available, or through any method explained in your welcome materials.

When you submit a complaint, please include as many details as possible: names, dates, times, and a description of what happened. This helps us investigate thoroughly and respond quickly.

To understand how we act on complaints, see “How We Handle Complaints or Dissatisfaction With Care.”