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🩺 Doctor Health (Medical)
Customer Support & Common Requests
Customer Support & Common Requests
Help for the most common questions from patients and families.
Starting or Changing Services
How to Pause or Cancel Services
How to Request More or Fewer Care Hours
How to Request Home Care Services for a Loved One
Schedule & Visit Management
How to Confirm Which Caregiver Is Coming Today
How to Cancel a Visit
How to Change or Reschedule a Visit
Caregiver Requests
What to Expect During a Caregiver Transition
How We Handle Complaints or Dissatisfaction With Care
How to Request a Different Caregiver
Billing & Eligibility
How to Request an Eligibility Review
How Insurance Approves or Denies Care Hours
Why Did I Receive This Bill?
Patient Satisfaction & Complaints
Considering Canceling Services? Talk With Us First
What Happens After You Submit a Complaint
How to Submit Feedback or a Complaint
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