How to Pause or Cancel Services

If you need to pause or cancel services temporarily or permanently, please contact Regency as soon as possible. Advance notice helps us update schedules, inform caregivers, and prevent unnecessary visits or charges.

Our team will review your options, including temporary holds during hospital stays or vacations, and explain how changes may affect eligibility or authorizations.

If you are considering canceling due to a concern, you may also want to read “How to Submit Feedback or a Complaint.”