How to Request More or Fewer Care Hours

Care needs can change over time. If you feel that the current number of hours is no longer appropriate, contact Regency to request a review. Our team will ask about recent changes in condition, safety concerns, and caregiver capacity.

Depending on your funding source, we may request updated clinical documentation, schedule a reassessment, or submit a new authorization request to your health plan or waiver program.

For insights on when it may be time to increase care, see “When to Increase Care Hours.”